Payment Policy

Your Payments

Your credit or debit card will be authorised at checkout, then charged in full for your order through a secure payment gateway. You’ll also automatically receive an email when the payment is processed. Cash on Delivery (COD) options are not available during COVID-19 due to safety concerns. To learn more about our operations during COVID-19 please refer to our COVID-19 FAQs.

Please note all complaints for fresh, perishable items must be made at the time of delivery - we are happy to help you immediately and adjust the amount of or replace the respective item(s) in your next order. If there are complaints with our packaged, non-perishable items - please share a picture & complaint within 2 days from the date of delivery. We cannot account for damages after this time frame.

Returns will be accepted only for valid reasons after which we will process a refund (through your payment method) or provide the equivalent number of Zama Points within 5-7 working days.

Please read Return & Delivery Policy for more details.

If a partial or complete delivery is refused for no valid reason at the last minute or at the time of delivery, please note a cancellation fee of Rs.100 will be applied to your account – which will be added on to your next bill or deducted from your Zama Points.

You can further learn about the status of your order or ask any questions by sending us an email on support@zamaorganics.com