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Privacy Policy


UPDATED ON 29/07/2022

Artisan Grown Organics Private Limited (hereinafter referred to as “Artisan” or “We” or “Us” or “Our”) is concerned about the privacy of its users (hereinafter referred to as “You” “Your” or “Yourself”) accessing its platform through the Platform accessible at (www. zamaorganics.com) and its mobile application/software (“Platform”) and has provided this Privacy Policy (“Policy”) to familiarise You with the manner in which Artisan collects, uses and discloses Your information collected through the Platform.

We would like to inform that the Policy is subject to change without intimation and You shall be required to review the same regularly. The protection and security of Your personal information is one of Artisan’s top priorities. This Policy discloses Artisan’s practice with respect to the information collected from You on this Platform. By using this Platform you agree to accept the terms of this Policy as well as the Platform’s Terms of Use as provided for in https://www.zamaorganics.com/terms-and-conditions By accessing or using this Platform You expressly consent to Our use and disclosure of Your personal information in any manner described in this Policy. This Policy extends to both, users who visit the Platform but do not transact business on the Platform, as well as users who are registered on the Platform.




‘Personal Information’ refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number, fax number, email address, financial profiles, identification number, credit card information etc.

This Policy explains how Artisan collects personal and non-personal information, classified as mandatory or voluntary and uses, discloses and protects such information through the Platform. You may need to provide Us with Your Personal Information during the course of using some services of Artisan for instance, while creating a User ID, provide information in Your account while registering on the Platform, or provide financial information while making an online purchase, upload content, participate in any online survey or contest, communicate with Artisan’s customer service by phone, email or otherwise, provide reviews for the content/products/services available on the Platform.

We collect only such Personal Information that is believed to be relevant and is required to understand You or Your interests. We collect Your Personal Information in order to record, support and facilitate Your participation in the activities You select, track Your preferences, to provide You with a customized Platform experience, to notify You of any updated information and new activities and other related functions offered by Artisan, keep You informed about latest content available on the Platform, special offers, and other products and services of Artisan, to assist You with customer service or technical support issues, to follow up with You after Your visit, to otherwise support Your relationship with Artisan or to prevent fraud and unlawful use.

In an effort to make our Platform effective, certain information may be collected each time You visit the Platform. Such information may be stored in server logs. These encrypted statistics do not identify You personally but provide us the information regarding Your visit to the Platform and the type of user who is accessing Our Platform and certain browsing activities by You. This data may include: IP address of Your server from where the Platform is being accessed, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.), the operating system of Your system and the Platform You last visited before visiting our Platform. The duration of Your stay on our Platform is also stored in the session along with the date and time of your access. This data is used by Artisan to understand the use and number of users visiting the Platform. Some of the information related to the Platform and Your visit to the Platform may be shared by the sponsors, investors, advertisers, developers, strategic business partners of Artisan and some associates in order to enhance and grow our business and the Platform. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most Platforms.

Artisan also uses the log file like other Platform servers which is the standard measures. They include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We use them to analyze trends, administer the site, track a user’s movement and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

You acknowledge that apart from Your Personal Information, if You upload any content on the Platform, such content may contain information including Personal Information and the same may be available to the other users of the Platform. Artisan will not be liable for the disclosure and dissemination of such Personal Information to third parties.

Artisan may disclose aggregated information about the use of the Platform, but it will never contain Personal Information. Artisan does not disclose Personal Information to third parties in the normal course of operations. However, in situations when Artisan is legally obligated to disclose information to the government or other third parties, Artisan will do so.

Artisan implements standard measures to protect against unauthorized access to and unlawful interception of Personal Information. However, no internet site can fully eliminate security risks.

You are required to submit Your information at the time of making an online purchase on the Platform. Artisan uses an online payment gateway that is operated by a third party and the information that You share with Artisan is transferred and shared with such third party payment gateway operator. The said operator may also have access to Your online purchase history/details that You make from the Platform.

Extremely sensitive information like Your credit-card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. You are advised, however, that internet technology is not 100% safe and You should exercise discretion in using the same.


We use third-party service providers to serve ads on our behalf across the internet and sometimes on this Platform. They may collect anonymous information about Your visits to our Platform, and Your interaction with our Products and Services. No personally identifiable information, such as Your name, phone number, address, email, is collected or used in this process.

Artisan may contain links to other platforms/websites/mobile applications (“Linked Site”) on the Platform which are operated by third parties and are not controlled by, or affiliated to, or associated with, Artisan unless expressly specified on the Platform. . Artisan does not provide any Personal Information to these third-party platforms or advertisers. Artisan is not responsible for any form of transmission, whatsoever, received by You from any Linked Site. Accordingly, Artisan does not make any representations concerning the privacy practices or policies of such third parties or terms & conditions of such Linked Sites, nor does Artisan control or guarantee the accuracy, integrity, or quality of the information, data, text, software, photographs, graphics, videos, messages or other materials available on such Linked Sites. The inclusion or exclusion does not imply any endorsement by Artisan of the Linked Sites, the Linked Site’s provider, or the information on the Linked Site. The information provided by You to such third party Linked Sites shall be governed in accordance with the privacy policies of such Linked Sites and it is recommended that You review the privacy policy on any such Linked Sites prior to using such Linked Sites.

These third-party Linked Sites and advertisers may use technology to send the advertisements that appear on the Platform directly to Your browser. In such cases, the third party Linked Sites or advertisers automatically receive Your IP address. They may also use cookies, JavaScript, web beacons and other technologies to measure the effectiveness of their advertisements and to personalize advertising content. Artisan does not have access to or control over cookies or other features that such third party Linked Sites and advertisers may use. Please contact them directly for more information about their privacy practices.


When You use the Platform, Artisan’s servers may collect information indirectly and automatically about Your activities on the Platform; for instance by way of cookies.

A cookie is a small amount of data that is sent to a user’s browser from a web server and is eventually stored on a user’s computer hard drive. This anonymous information is maintained distinctly and is not linked to the Personal Information You submit to Artisan.

Whether You want Your web browser to accept cookies or not is up to You. If You have not changed Your computer’s settings, most likely Your browser already accepts cookies. If You choose to decline cookies, You may not be able to fully experience all features of the Platform. You can also delete Your browser cookies or disable them entirely, but this may significantly impact Your experience with the Platform and may make parts of the Platform non functional or inaccessible. We recommend that You leave them turned on.

The ‘Help’ portion of the toolbar on most browsers will tell You how to prevent Your browser from accepting new cookies, how to have the browser notify You when You receive a new cookie, or how to disable cookies altogether. Further, You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Platform of its manufacturer.


Artisan DOES NOT trade or sell Your Personal Information in any manner, except as specified herein, or if express consent is sought from You.

Personal Information provided by You is used only:

  1. to respond to Your inquiries or fulfil Your requests for information about the various services;
  2. to provide You with information about Artisan’s products/services and to send You information, materials, and offers;
  3. to send You important information regarding the Platform, changes to Platform’s terms, conditions, and policies and/or other administrative information;
  4. to personalize Your experience on the Platform by presenting advertising, products and offers tailored to You;
  5. if You purchase any product from the Platform, to complete and fulfil Your purchase, for example, to have Your payments processed, communicate with You regarding Your purchase and provide You with related customer service;
  6. for proper administering of the Platform;
  7. to conduct internal reviews and data analysis for the Platform (e.g., to determine the number of visitors to specific pages within the Platform);
  8. to improve the services, content and advertising on the Platform;
  9. to protect the integrity of the Platform; and
  10. to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.

Artisan owns all the information collected via the Platform or applications installed on the Platform. As applicable, the information collected by Artisan shall be used to contact You about the Platform and Platform related news and services available on the Platform; monitor and improve the Platform; calculate the number of visitors to the Platform and to know the geographical locations of the visitors; update You on all the special offers available on the Platform and provide You with a better shopping experience. This includes sending emails intimating the various offers on the Platform. You may at any time choose to unsubscribe from such email. Some of Your information may be shared with and used by third parties who shall need to have access to information, such as courier companies, credit card processing companies, vendors etc. to enable them and Artisan to perform their duties and fulfil Your order requirements. Artisan does not allow any unauthorized persons or organization to use any information that the Platform may collect from You through this Platform. However, Artisan is not responsible for any information collected or shared or used by any other third party Platform due to Your browser settings.

Artisan reserves the right to share any of Your personal information to comply with the orders of subpoenas, court orders or other legal process, which shall be without notice to You. The Platform may share collective information such as demographics and Platform usage statistics with Our sponsors, advertisers or other third parties. When this type of information is shared, such parties do not have access to Your Personal Information. When You contact Artisan through any means such as chat/email, Artisan reserves the right to include your email ID for marketing communications. You can unsubscribe from such communications anytime you wish to do so.

No use or services available on this Platform are directed towards children. The Platform does not knowingly collect Personal Information from children or sell its products to children.


Artisan will use information only in accordance with the Policy under which the information was collected unless we have received explicit authorization.

Due to the existing regulatory environment, We cannot ensure that all of Your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Policy. Under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or members may abuse or misuse Your information that they collect from Our Platform. Therefore, although We use industry standard practices to protect Your privacy, We do not promise, and You should not expect, that Your personally identifiable information or private communications would always remain private. As a matter of policy, We do not sell or rent any personally identifiable information about You to any third party.

However, the following describes some of the ways that Your personally identifiable information may be disclosed:

External Service Providers: There may be a number of services offered by external service providers that help You use Our Platform. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about You, then their use of Your information is governed by their private policy.

Other Corporate Entities: We may share much of Our data, including personally identifiable information about You, with Our parent and/or subsidiaries that are committed to serving Your online needs and related services, throughout the world. Such data will be shared for the sole purpose of enhancing Your browsing experience. To the extent that these entities have access to Your information, they will treat it at least as protectively as they treat information they obtain from their other members. It is possible that We and/or its subsidiaries, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, You should expect that We would share some or all of Your information in order to continue to provide the service. You will receive notice of such event (to the extent that it occurs).

Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and You authorize us to) disclose any information about You to law enforcement and other government officials as We, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose Us or You to legal liability.


Following registration, You can review and change the information You submitted except Your display name, during registration. If You change any information We may keep track of Your old information. You can change Your registration information such as Your Email ID etc.

We will retain in Our files the information You have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce Our terms and conditions. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored ‘back up’ systems. Therefore, You should not expect that all of Your personally identifiable information would be completely removed from Our databases in response to Your requests.


We strive to ensure the security, integrity and privacy of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, We adopt internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where We store Your personal data.

Artisan is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. The Platform also linked to many other sites and we are not/shall be not responsible for their privacy policies or practices as it is beyond our control

Notwithstanding anything contained in this Policy or elsewhere, Artisan shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).

A “Force Majeure Event” shall mean any event that is beyond the reasonable control of Artisan and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.


Unless stated otherwise, the Policy applies to all information that Artisan has about You and Your account.

By using this Platform and the products, content and services provided on the Platform, You agree and acknowledge that Your Personal Information collected through the Platform may be transferred across national boundaries and stored and processed in any the country around the world. You also acknowledge that in certain countries or with respect to certain activities, the collection, transfer, storage, and processing of Your information may be undertaken by trusted third party vendors or agents of Artisan such as credit card processors, web hosting providers, communication services, and web analytic providers, to help facilitate Artisan in providing certain functions. You can always choose not to provide information and in such cases, if the information required is classified as mandatory, You will not be able to avail of that part of the services, features or content.

Artisan may make changes to this Policy, from time to time at Artisan’s sole discretion or on account of changes in law. Artisan may, in their sole discretion, e-mail periodic reminders of the notices and conditions, unless You have instructed Artisan not to, but You should check the Platform frequently to see recent changes. Notwithstanding the above, Artisan shall not be required to notify You of any changes made to the Policy. The revised Policy shall be made available on the Platform. Your continued use of the Platform, following changes to the Policy, will constitute Your acceptance of those changes.

If You do not want Artisan to use Personal Information that You communicate to Artisan, please report to Us at support@zamaorganics.com.

If You choose to visit the Platform, Your visit and any dispute over privacy is subject to this Policy and the Platform’s Terms of Use addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and the Courts in Mumbai shall have exclusive jurisdiction.


In accordance with the provisions of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, any grievances which You may have with respect to the Platform, may be directed by you to the Grievance Officer, details of whom are given below:

Name: Zama Support Team

Address: Deonar Ancillary Estate, Unit 1 & 2, Govandi, Mumbai 400043

Contact Number: +91 8104965913

Email: support@zamaorganics.com


We cannot ensure that all of Your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although We are committed to protecting Your privacy, We do not promise, and You should not expect, that Your personal information will always remain private. As a user of the Platform, You understand and agree that You assume all responsibility and risk for Your use of the Platform, the internet generally, and the documents You post or access and for Your conduct on and off the Platform.