We want you to be completely satisfied with what you order! If you’re not, let us know and we’ll do our best to make it right.
Please note all complaints for fresh, perishable items must be made at the time of delivery or within the same day of delivery with sufficient images for the same - we are happy to help you immediately and adjust/refund the amount or replace the respective item(s) in your next order. With perishable organic items (fruits and veggies) it is difficult to replace indefinitely. We are always here to help and want you to be 100% happy with your order and appreciate your understanding!
If there are complaints with our packaged, non-perishable items - please share a picture & complaint within 2 days from the date of delivery.
You can edit your products in the cart before checkout. Unfortunately, once your order has been placed, you cannot edit the order. If you face any challenges or have any urgent query feel free to leave us an email on email@example.com!
If a partial or complete delivery is refused for no valid reason at the last minute or at the time of delivery, please note a cancellation fee of Rs.100 will be applied to your account – which will be added on to your next bill or deducted from your Zama Points.
At the time of receiving the delivery, please cross check the items in your crate against the final bill -- any discrepancies should be notified to the delivery personnel immediately. If the delivery is accepted by a staff member or the guard/watchman - please ask them to follow the same process while receiving the order. Once accepted, it will be considered fully delivered against the final bill.
Delivery is free for orders above Rs. 1500. For all orders under Rs. 1500, delivery fees are flat Rs.100 during the COVID-19 situation. The minimum order is Rs.500. During COVID-19, we try to deliver as early as possible and you can select from all available delivery dates at checkout. Please refer to our COVID-19 FAQs for more details.
If there are any discrepancies in your final bill amount and the amount paid by you, we will adjust the balances within your Zama Points (either by adding or subtracting the equivalent differences). All Zama Points can be used towards your future orders and they never expire. We can also refund it to your original payment method -- hassle-free. Let us know what you prefer.