We want you to be completely satisfied with what you order! If you’re not, let us know and we’ll do our best to make it right.
For all orders, you can edit your products in the cart before checkout. Unfortunately, once your order has been placed, you cannot edit or cancel the order. If you face any challenges or have any urgent query feel free to leave us an email on firstname.lastname@example.org! If a partial or complete delivery is refused for no valid reason at the last minute or at the time of delivery, please note a cancellation fee of Rs.100 will be applied to your account – which will be added on to your next bill or automatically deducted from your Zama Points/Refund amount.
Please note all complaints for fresh, perishable items (fruits, vegetables, dairy) must be made at the time of delivery and informed to the delivery personnel. We are happy to help you immediately and refund the amount either in Zama Points or as a direct refund. If the delivery is accepted by a staff member or the guard/watchman - please ask them to follow the same process while receiving the order. Once accepted, it will be considered fully and freshly delivered against the final bill. We are always here to help and want you to be 100% happy with your order and appreciate your understanding! Organic produce is delicate, we request you to refer to our Storage Suggestions to ensure it stays fresh.
If there are complaints with our packaged, grocery items - please share a picture & complaint within 3 days from the date of delivery. We will be happy to collect the items from you and either replace or initate a direct refund in 2-5 business days or add Zama Points to your account. Organic grocery items are delicate, we request you to refer to our Storage Suggestions to ensure it stays fresh.
At the time of receiving the delivery, please cross check the items in your crate against the list -- any discrepancies should be notified to the delivery personnel immediately. If the delivery is accepted by a staff member or the guard/watchman - please ask them to follow the same process while receiving the order. Once accepted, it will be considered fully and freshly delivered against the final bill.
Delivery is free for orders above Rs. 1500. For all orders under Rs. 1500, delivery fees are flat Rs.100. The minimum order is Rs.500. Please refer to our FAQs for more details.
If there are any discrepancies in your final bill amount and the amount paid by you, we will adjust the balances within your Zama Points (either by adding or subtracting the equivalent differences). All Zama Points can be used towards your future orders and they never expire. If you don't have an account with us, we will initiate a refund of the discrepancy to your original payment method within 2-5 business days.